We recently purchased a Shomi digital picture frame and were struggling with a bunch of the images showing as “image not support”. And yes I found it funny they didn’t spell “supported” correctly. Anyway to fix this problem you need to “re-save” every image that has location data on it. For example if you downloaded the image from facebook, or sent it from your cell phone its likely that the image has location data on it.
Luckily The fix for this is really easy, you just need to open the image and save a new copy. You don’t need to crop it or anything, you just need to save a new copy that does not have location data on it. Once you have that, load this new image onto the digital picture frame and bask in the glory of your great picture (and that you solved the problem).
**If you have a lot of images that you need to “re-save” consult my previous post on how to automate batch saving images in photoshop (just don’t do the cropping portion of this post):